How can we help you?

While the vast majority of items do arrive on time, there are occasional postage delays. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn't arrived please contact our customer service team here. 

We operate a full 14 days refund policy, where if you change your mind on any purchase you can return it to us within 14 days for a full refund. All we ask is that the watch is returned to us unworn.

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

No. We only sell 100% brand new goods. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.

Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.We do not sell loose, unboxed watches.

Yes, all of our watches come with the full international manufacturer's guarantee with the official distributor. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.

Yes. We are an official supplier for all of our watch brands. We do not obtain watches from the 'grey market' like some other internet websites. You should beware of buying from companies who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts. There has been an explosion of internet watch websites over the past few years, and it can be difficult to determine which are official and which aren't. With us, you are assured that we are approved dealers of every brand listed on this website.

At The Watch Hut, we stock all of our watches listed on this website. So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security warehouse, and our stock turnover is rapid - so you won't receive an old watch with a half-dead battery, or one that has been sitting on a jeweller's shelf for years. The Watch Hut dispatches nearly 100% of orders on time.

If you are not entirely satisfied with your purchase, no problem. Our returns policy allows you to send your item(s) back and receive a refund. Almost all refunds are processed on the same day the returned item(s) are received.

At The Watch Hut, we make every effort to describe and display our products as realistically as possible. We also understand that sometimes items you receive are not quite as you expected.

For further details regarding your right to return items, please refer to our Terms & Conditions .

BEFORE RETURNING THE ITEMS

Before you consider to return your item, please check the below:

• If you think there is a visual defect, blemish, or scratch on the watch face, most of the time this is the plastic seal covering the watch face so please double check and feel the texture to see if it's covered. This also applies to bracelets and clasps.
• If the watch is not ticking this might be due to the stopper, so please check under the crown. As on some occasions the stopper (which is a small piece of plastic) can be slightly broken off and a small piece of it can be wedged under the crown.
• Watches with chronograph sub dials will often have an issue with the hand aligning during the reset. Please check with us, as it's relatively easy to reset it to the correct position.
• For automatic/kinetic/self-winding watches, if it is not working it could be due to lack of winding or movement. Please contact us prior to sending back as often this can be easily rectified.
• Solar powered watches often need to be 'charged' under a lamp, please be aware the lamp should not give off heat, or if it does, please make sure to keep it at a safe distance (5cm from 30W-fluorescent lamp; 20cm from 30W-fluorescent lamp). This will also apply to watches that have 'glow in the dark' markers or hands, generally they need to have light on them before glowing accordingly.
• Select Casio models have an inset button, often on the top left for changing the mode - this is not a fault, it is to make sure it's not accidentally pressed whilst being worn.

RETURNING UNWANTED ITEMS

Once your return has been processed, you will be refunded to the original payment method you used to place your order.

In order to return one or more items as unwanted and receive a refund, the following conditions apply:

• You have to inform us within 14 days of receiving the item, and then return the item within 14 days of that communication. Please contact us via at sales@thewatchhut.co.uk or via live chat on our website.
• Items must be unworn and in the same condition in which it was received.
• Items must be returned in their original packaging, with all instructions, warranty and extras that were included.
• Earrings, navels and other items of peirced jewellery cannot be returned unless the tamper evident seal or sealed bag is still intact.
• If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours

Some watches require adjustment to ensure proper fit. Please refer to our bracelet adjustment policy to ensure you maintain your refund eligibility.

HOW TO RETURN ITEMS

To ensure we can process your return quickly and efficiently, please follow the below instructions for UK returns:

To ensure we can process your return quickly and efficiently, please follow the below instructions for non-UK returns:

SDK Returns
PO BOX 8174
Reading
Berkshire
RG6 9PE
United Kingdom

If you have any further questions on how to return your items, please do not hesitate to contact our customer service team.

REFUNDS

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. Please note, if your order had the multibasket discount applied for purchasing more than one product and you are returning one of the products, the promotion is no longer applicable and your refund will be adjusted to account for this.

Our team strives to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.

FAULTY ITEMS

If you experience a manufacturing fault with your item(s) within the first 30 days of ownership, you will be eligible to receive a replacement provided that you inform us within a 30 day period.

If you experience a manufacturing fault with your item(s) and you return it outside of 30 days of ownership, we will require your item to be sent for a repair.

Faulty items must be returned using the same process described above. If returned by standard postage, we offer a reimbursement of up to £5. For further details regarding your rights in relation to faulty products, please see our Terms & Conditions .

Please be advised that your item(s) may have a limited warranty with the manufacturer, and as a result of this, some faults are not covered under warranty and will be chargeable.

If you want to know if your fault is covered under warranty, our customer service team is happy to help. Please email us at sales@thewatchhut.co.uk

*under the conditions set out in our returns policy. Please see Terms & Conditions for more info.

These terms and conditions together with our Privacy Policy, Cookie Policy, Terms of Website Use, Refunds Policy and Delivery Policy tell you information about us and constitute the legal terms and conditions (‘Terms’) on which we sell any of the goods (‘Goods’) listed on our website (and all associated pages) (‘Site’) to you.

www.thewatchhut.co.uk is operated by The Watch Shop Holdings Limited. Any references to "we", "us", "Watch Hut", "thewatchhut.co.uk" or similar terms are a reference to this entity.

By making a purchase with us, you are agreeing to the Terms and it is your own responsibility to ensure that you are fully aware of these.

FOR ANY DISCOUNT CODE RECEIVED
 

This offer is not redeemable against smart watches or selected products, please see list below for excluded brands:

• Selected Accurist
• Alpina
• Selected Anne Klein
• Selected Armani Exchange
• Ball
• Baume & Mercier
• Selected Bulova
• Selected Casio
• Certina
• Selected Citizen
• Selected Coach
• Selected CT Scuderia
• Selected Daniel Wellington
• Selected Davosa
• Selected Depth Charge
• Selected Diesel
• Selected DKNY
• Ebel
• Selected Elliot Brown
• Emile Chouriet
• Selected Emporio Armani
• Selected Fossil
• Frederique Constant
• Gc
• Gucci
• Selected Guess
• Hamilton
• Selected HUGO
• Selected Hugo Boss
• Selected Ingersoll
• Selected Junghans
• Selected Kate Spade New York
• Selected Kenneth Cole
• Selected Lacoste
• Locksley London
• Louis Erard
• Maurice Lacroix
• Meistersinger
• Selected Michael Kors
• Michel Herbelin
• Selected Mondaine
• Montblanc
• Movado
• Selected MVMT
• Selected Olivia Burton
• Oris
• Rado
• Raymond Weil
• Selected Rebecca Minkoff
• Selected REC
• Selected Rotary
• Selected Scuderia Ferrari
• Selected Sekonda
• Selected Seiko
• Selected Sinn
• Selected Slipstream
• Selected STORM
• Selected Swarovski
• Selected Swatch
• Selected Thomas Sabo
• Selected Tissot
• Selected Tommy Hilfiger
• Versace
• Victorinox Swiss Army
• Selected Vivienne Westwood
• Selected Wenger
• Smart Watches
• Garmin
• Polar
• Suunto
• Polar Accessories
• Huawei
• Fitbit
• Kronaby
• MyKronoz
• Fossil Samrtwatches
• Emporio Armani Connected
• Michael Kors Access
• Armani Exchange Connected
• Diesel On
• Skagen Connected
• Kate Spade New York Connected
• Marc Jacobs Connected
• Misfit
• DKNY Minute
• Kurio
• Martian
• Depth Charge

1. OUR CONTRACT WITH YOU

1.1   Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Alternatively, you can request that a member of our customer services team places an order on your behalf.

1.2   After you place an order you will receive three emails from us including the following:

1.2.1 An email acknowledging we have received your order ("Order Confirmation") stating that the order is being processed by our system;

1.2.2 Final email containing the tracking number so that you can track delivery of the Goods online.

1.3   When you submit your order and receive an Order Confirmation from us, this does not mean that we have accepted your order, this only means that the order has been successfully received into our system. Following Order Confirmation, we will undertake validity and verification checks. Subject to receiving clear results from such checks, a contract will come into existence between you and us.

1.4   We shall assign an order number to your order and inform you of this in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your order.

1.5   We may send you an email to say that we do not accept your order. This is typically for the following reasons:

1.5.1 The Goods are not available.

1.5.2 we cannot obtain authorisation of your payment;

1.5.3 we are unable to meet your requested delivery date;

1.5.4 It fails the security checks; or

1.5.5 There has been an error by us in the pricing or description of the goods.

1.6   If we are unable to supply you with the Goods, for example because the Goods are not in stock or are no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

1.7   The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device's display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.

2. PRICE

2.1   The price of the goods will be as shown on our website at the time we confirm your order. Our prices include VAT. UK VAT is charged to all shipping locations in th EU, with the exception of France, Germany, Italy and Spain where local VAT is charged. For other destinations, such as the US, no VAT is due but the price you pay remains the same.

2.2   The price of the Goods does not include delivery charges, which will be notified to you during the checkout process and before you confirm your order.

2.3   Any promotional prices or deals are subject to availability and may be withdrawn at any time.

Incorrect pricing

2.4   We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However it is always possible that, despite our reasonable efforts, some of the Goods on our Site may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:

2.4.1 where the Goods' correct price is less than the price stated on our Site, we will charge the lower amount when despatching the Goods to you; and

2.4.2 if the Goods' correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.

Price Increases

2.5   Our prices change daily. Generally, we release new prices on a schedule and prices change at midnight only, however, we may also update prices during working hours. Subject to conditions 1.5.5 and 2.4, price changes will not affect orders once a contract is in place in accordance with condition 1.3.

2.6   All manufacturers generally have price increases throughout the year, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.

2.7   We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.

3. PAYMENT

3.1   We accept most common forms of electronic payment including but not limited to VISA, MasterCard, American Express, Maestro, and Paypal. Any charges for payments by credit card will be added to the total order amount and notified to you before you place an order.

3.2   Payment is taken from your card when the Goods are despatched to you. When using Paypal to pay for the Goods, your payment may be instant and we will be unable to delay this until the time of despatch.

3.3   All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We may also need to use extra security steps through Verified by Visa, Mastercard®SecureCode or American Express SafeKey.

3.4   We reserve the right to reject a payment or order that we feel is at risk or could be fraudulent. In this instance the price will be refunded using the same payment method and you will be contacted and offered the opportunity to pay by another means or to cancel your order.

4. DELIVERY OF GOODS
 

Please note that timescales for delivery and delivery charges will vary depending on your delivery address and the availability of the Goods. Delivery charges will be notified to you when you place your order. For more information regarding the delivery timescales and charges that apply to your order, please see our Delivery Policy.

5. YOUR RIGHTS TO CANCEL

5.1   You have a right to cancel an order during the period described in condition 5.2. This means that during this period if you change your mind or for any other reason you decide you do not want to keep the Goods you can notify us of your decision to cancel the order and receive a refund.

5.2   Your right to cancel starts from the date of the Order Confirmation (when the contract between us is formed) and ends 14 days later

5.3   If the Goods have been delivered to you before you decide to cancel your order then you must return the Goods to us without undue delay in accordance with our Returns Policy. Note, some products such as pierced jewellery and sealed staionery products are not returnable. Please see our Returns Policy for more information

5.4   If you cancel your order in accordance with this condition 5, subject to compliance with our Returns Policy, we will refund to you:

5.4.1 The full price paid for the Goods not including any delivery charges; and

5.4.2 Any standard delivery costs you have paid to return the Goods to us on the condition that the item you received was faulty;

within 14 days from when you inform us of your decision to cancel the contract or 14 days from the date we receive the Goods back from you (whichever comes first).

6. OUR RIGHT TO CANCEL

6.1   We may cancel an order at any time prior to delivery for any reason. This includes for an Event Outside Our Control as defined within condition 12, or the unavailability of stock. We will promptly contact you if this happens.

6.2   If we have to cancel an order in accordance with condition 6.1 after you have paid for the Goods, we will refund the payment to you.

7. FAULTY GOODS

7.1   If the Goods are faulty you must return the Goods in accordance with condition 5.3. Subject to the terms of the manufacturer's warranty, you may be entitled to a replacement of the Goods or a refund in accordance with condition 5.4.

7.2   You have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return or refund in this condition or anything else in these Terms.

8. PRIVACY

8.1   Watch Shop, Watch Hut and The Watch Shop Holdings Limited (who are responsible for delivery of goods outside the UK) only store information required to make a purchase and process your order. Your credit card information is NOT stored by us and is always processed across a secure server, using our online payment provider. Watch Shop, Watch Hut and The Watch Shop Holdings Limited do not sell or lease any of your personal information.

8.2   We will only use your personal information in accordance with our Privacy Policy. Please take the time to read this policy, as it includes important terms which apply to you.

9. SECURITY

Your internet protocol address is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.

10. OUR RIGHT TO VARY THESE TERMS

10.1   We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.

10.2   Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

10.3   If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.

11. OUR LIABILITY

11.1   If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.

11.2   We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.3   We do not exclude or limit in any way our liability for:

11.3.1 Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

11.3.2 Fraud or fraudulent misrepresentation; or

11.3.3 Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

12. EVENTS OUTSIDE OUR CONTROL

12.1   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

12.2   An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

12.3   If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

12.3.1 We will contact you as soon as reasonably possible to notify you; and

12.3.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

12.4   You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.

13. OTHER IMPORTANT TERMS

13.1 Risk of loss and damage of Goods is assumed by you from the moment the Goods are delivered.

13.2 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this Site if this happens.

13.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

13.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.5 Each of the conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.7 These Terms, together with our current prices and delivery details set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

13.8 These Terms are governed by English law and the parties agree that the courts of England will have exclusive jurisdiction in relation to any claim or dispute (including non-contractual claims or disputes) which arise in relation to these Terms or any contract.

14. INFORMATION ABOUT US AND HOW TO CONTACT US

14.1 The Watch Shop Holdings Limited is a company registered in England and Wales. Company registration number is ZA537589, registered office Unit A, Brook Park, East Road, Shirebrook, Mansfield, NG20 8RY. Registered VAT number: 310 471 155.

14.2 If you have any questions or if you have a complaint, please contact us by emailing us at sales@thewatchhut.co.uk.

These Terms were last updated June 2017

YOU CAN NOW RECYCLE YOUR OLD ELECTRICALS WITH US.

If you're buying a new electrical item, we will recycle your old one for free.

WHY RECYCLE?

Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

WE CAN HELP

We are pleased to offer our customers the chance to recycle their old electrical items.There are 2 options for you to hand your old item to us for WEEE purposes:

1. return to SDK Returns, PO BOX 8174, Reading, Berkshire, RG6 9PE, United Kingdom; or
2. drop off at the WatchShop store in Reading: Watch Shop Ltd WatchShop, 27 - 29 Cross Street, Reading, Berkshire, RG1 1ST, United Kingdom.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

 

WHAT IS WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for- like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

1. GENERAL

This document (together with the documents referred to on it) tells you the terms on which you may make use of our website www.thewatchhut.co.uk ("Our Site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our Site. By using our Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our Site.

2. INFORMATION ABOUT US

The Watch Hut site is operated by The Watch Shop Holdings Limited registered in England and Wales under company number 11640948, registered office at Units 55-58, Suttons Business Park, Sutton Park Avenue, Earley, Reading, RG6 1AZ. Any reference to "we” “us” “our” is a reference to this entity.

3. OTHER APPLICABLE TERMS

3.1 The following additional terms also apply to your use of our Site:

3.1.1 Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

3.1.2 Our Cookie Policy, which sets out information about the cookies on our Site.

3.1.3 If you purchase goods from our Site, our terms and conditions of supply, which apply to sales.

4. ACCESSING OUR SITE

4.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

4.2 From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.

4.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

4.4 You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

4.5 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.

5.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4 Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

5.5 You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

5.6 If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. RELIANCE ON INFORMATION POSTED

6.1 Commentary and other materials posted on our Site are for general information only and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

6.2 We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

7. OUR LIABILITY

7.1 The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy, contains up to date information or is free from bugs. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

7.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

7.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including:

7.1.2.1 Loss of income or revenue;

7.1.2.2 Loss of business;

7.1.2.3 Loss of profits or contracts;

7.1.2.4 Loss of anticipated savings;

7.1.2.5 Loss of data;

7.1.2.6 Loss of goodwill; and

7.1.2.7 Wasted management or office time,

whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

7.2 This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

8. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

9. UPLOADING MATERIAL TO OUR SITE

9.1 While we try to make sure our Site is secure, we cannot guarantee the security of any information you supply to us. For this reason, any material you upload to our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

9.2 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Site.

9.3 We have the right to remove any material or posting you make on our Site if, in our opinion, such material is deemed in any way to be inappropriate.

10. VIRUSES, HACKING AND OTHER OFFENCES

10.1 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

10.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

10.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

11. LINKING TO OUR SITE

11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2 You must not establish a link from any website that is not owned by you.

11.3 Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.

12. LINKS FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. JURISDICTION AND APPLICABLE LAW

13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

13.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

15. YOUR CONCERNS

If you have any concerns about material which appears on our Site, please contact head of customer services c/o SDK, PO Box 8174, Reading, Berkshire, RG6 9PE or sales@thewatchhut.co.uk

Thank you for visiting our Site

Last Updated: February 2017

The Watch Hut is part of The Watch Shop Holdings Limited, who is the data controller for your personal data.

The Watch Shop Holdings Limited is part of the Frasers Group.

To help us provide the best possible service, we collect personal information about you but we respect and protect your privacy and do all we can to honour the trust you place in us by being transparent about what personal information we collect and how we use it, vowing to handle your data fairly and lawfully at all times.

We are The Watch Shop Holdings Limited, Unit A, Brook Park, East Road, Shirebrook, Mansfield, NG20 8RY, United Kingdom and we are a Data Controller registered with the UK Information Commissioner’s Office with registration number ZA537589.

Please contact us via email to the DPO email address.

This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you. It sets out how we intend to use your information, who we will share it with, and what rights you have about our use of your information.

This notice applies to all our activities, however you provide personal information to us, whether you visit us online at any of our websites or visit our stores or contact us via social media or whether you telephone, email, write to or text us.

Here we provide you with details about:

• What personal information we collect
• How we use your personal information
• Who we share your personal information with
• The legal basis for using personal information provided to us
• How we aim to protect your privacy/li>
• How long we will keep your personal information
• International transfers of your information
• Your legal rights relating to your personal information
• Links to other websites
• Information about Cookies

WHAT PERSONAL DATA DO WE COLLECT?

We may collect the following information about you:

• Your name, age/date of birth and gender;
• Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
• Purchases and orders made by you;
• Your social media handles;
• Your online browsing activities on any of our websites including what items you store in your shopping bag;
• Your password(s);
• Information about the device you use to browse our websites including the IP address and the device type;
• When you make a purchase or place an order with us, your payment card details;
• Your communication and marketing preferences;
• Your interests, preferences, feedback and competition and survey responses;
• Your location;
• Voice recordings, which we may collect in recordings of customer service telephone conversations; and
• Other publicly available personal data, including any which you have shared via a public platform (such as Instagram, YouTube, Twitter or public Facebook page.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data are collected directly, for example when you set up an online account on our websites, or send an email to our Customer Services team. Other personal data are collected indirectly, for example, when you browse our websites or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

We may anonymise and aggregate personal data for insight and research but this will not identify anyone.

Our websites are not intended for children and we do not knowingly collect data relating to children.

HOW WE USE YOUR DATA

1. GENERAL

The Watch Shop Holdings Limited (and trusted partners acting on our behalf) use your personal data:

• To provide goods and services to you;
• To make a tailored website available to you;
• To manage any account(s) you hold with us;
• To verify your identity;
• For crime and fraud prevention, detection and related purposes;
• For analysis, insight and market research purposes to better understand your needs and ensure we are giving you what you like;
• To administer competitions and identify and contact competition winners;
• Voice recordings to ensure that all customer service interactions with you are addressed correctly, to help train our staff, and for record keeping of queries and/or complaints.
• Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

2. MARKETING

The Watch Shop Holdings Limited use your personal data for marketing purposes and may send you postal mail, texts and/or emails:

• about promotional offers and events which we think may interest you;
• about relevant products and services of interest to you.

You have the right to opt out of receiving promotional communications at any time, by:

• 1: Clicking on the simple “unsubscribe” link which is included in all our marketing emails
• 2: Contacting our Data Protection Officer on watchshopdpo@datacompliant.co.uk, or by post to Finance, Director, Watch Shop, PO Box 8174, Reading, Berkshire, RG6 9PE, United Kingdom
• 3: Contacting our Customer Services on 0800 024 8794, extension 2

This will not stop service messages such as order updates.

3. PERSONALISATION AND AUTOMATED DECISION MAKING

In order to improve your shopping experience with us, when you visit any of our websites, you may receive personalised banner advertisements whilst browsing websites of other companies. Any banner advertisements you see will relate to your browsing activity on our websites from your computer or other devices.

These advertisements are provided by us via external market leading specialist providers using ‘cookies’ placed on your computer or other devices. See further information on the use of cookies in our Cookie Policy. You can remove or disable cookies at any time, see here for further information.

We may collect data directly from you, as well as analysing your browsing and purchasing activity, both online and in store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allow us to ensure that we contact you with information on products, services, events and offers that are relevant to you. To do so, we use software and other technology (automated decision-making including profiling).

We may do this to decide what marketing communications are suitable for you and this activity is based on our legitimate interests to develop and improve our products and services for you.

You have the right to opt out of any automated decision-making processes including profiling at any time by:

• 1: Contacting our Data Protection Officer on watchshopdpo@datacompliant.co.uk, or by post to Finance Director, Watch Shop, PO Box 8174, Reading, Berkshire, RG6 9PE, United Kingdom.
• 2: Contacting our Customer Services on 0800 024 8794, extension 2.

In order to provide more personalised services and experiences, we may also ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow us to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). You are not obliged to give your permission.

SHARING DATA WITH THIRD PARTIES

We will never sell or rent your personal information to other organisations for marketing purposes.

We will not disclose your personal information to any third party, except for those referred to below.

We may share your data with:

• Other companies within our group;
• Purchasers, investors, funders and advisers if we sell our business or assets or restructure whether by merger, re-organisation or otherwise;
• Our legal and other professional advisers, including our auditors;
• Credit reference agencies where necessary for card payments;
• Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
  • To comply with our legal obligations and/or the administration of justice;
  • To exercise our legal rights (for example in court cases);
  • For the prevention, detection, investigation of crime or prosecution of offenders; and
  • For the protection of our employees and customers.
• Our service providers and suppliers.

In order to make certain services available to you, we use certain trusted third parties including IT, mailing, payment services, delivery and marketing service providers. We may need to share your personal information with some of our service providers, who will act under our instructions to provide services with confidentiality. security and integrity, and in compliance with relevant data protection laws such as the Data Protection Act 2018, the GDPR and the Privacy and Electronic Communications Regulations. We have put in place strong contracts to ensure they only use your personal information to provide services to us and to you, and for no other purpose.

LEGAL BASIS FOR USING DATA

We are required to set out the legal basis for our ‘processing’ of your personal data.

We collect and use customers’ personal data:

• 1: As necessary to perform our contract with you
  • For the purposes of complying with our duties and exercising our rights under contracts for the sale of goods or services to customers; or
  • Selling and supplying goods and services to our customers;
  • Handling customer contacts, queries, complaints or disputes;
  • Managing insurance claims by customers;
• 2: As necessary for the pursuit of our legitimate interests including:
  • Promoting, marketing and advertising our products and services to our current and past customers, and those who have asked for information,
  • Sending promotional communications which are relevant and tailored to individual customers (including administering loyalty schemes);
  • To administer competitions and promotions and identify and contact competition winners;
  • Understanding our customers’ behaviour, activities, preferences, and needs;
  • Improving existing products and services and developing new products and services;
  • Protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • Good governance, accounting and managing and our operations and complying with our legal obligations;
  • Protecting our company, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;
  • Handling any legal claims or regulatory enforcement actions taken against us; and
  • Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders or
  • Recording customer service telephone conversations to ensure that queries are addressed correctly, to help train our staff, and for keeping records of queries and/or complaints.
• 3: As necessary for complying with our legal obligations including:
  • Where you exercise your rights under data protection laws;
  • For compliance with legal and regulatory requirements; or
  • To establish or defend our legal rights; or
  • Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
• 4: Based on your consent

• Analysing website visitor data, to gain understanding that enables us to improve our website to meet visitor and customer needs and preferences
• Serving relevant ads to WatchShop customers on Facebook and Google based on information we hold about you

You have the right to withdraw consent at any time. Where consent is the only legal basis for processing your personal data, we will cease to process your personal data for that purpose after consent is withdrawn.

HOW WE PROTECT YOUR DATA

OUR CONTROLS

The Watch Shop Holdings Limited is committed to keeping your personal data safe and secure.

Our security measures include:

• Encryption of data;
• Regular cyber security assessments of all service providers who may handle your personal data;
• Regular planning to ensure we are ready to respond to cyber security attacks and data security incidents;
• Daily penetration testing of systems;
• Security controls which protect the our IT systems infrastructure and our premises from external attack and unauthorised access; and
• Internal policies setting out our data security rules for our personnel.
• Regular training for our employees.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from The Watch Shop Holdings Limited asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety

• Keep your account passwords private because anyone who knows your password may access your account or be compromised if your account is accessed without authority.
• When creating a password, use a difficult word/number combination of at least 8 characters and something that is not easily guessed by hackers such as dictionary words, your name, email address, or other personal data that can be easily obtained. Also, frequently change your password. You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.
• Avoid using the same password for different online accounts.

HOW LONG WE KEEP YOUR DATA

We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of information, and our Data Retention Policy sets out the length of time we will usually retain personal data and where these default periods might be changed.

In summary, various laws, accounting and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes and we will not keep your data for longer than is necessary for the purposes for which we collect them.

RECORD RETENTION PERIODS

INTERNATIONAL TRANSFERS

To deliver products and services to you, it is sometimes necessary to share your personal information outside the UK and European Economic Area (the EEA). This will typically occur when service providers are located outside the UK or EEA or if you are based outside the UK or EEA. These transfers are subject to special rules under data protection laws. If we transfer your personal information outside the UK or EEA, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to assess the laws and practises of the destination country and relevant service provider and the security measures that are to be taken as regards the data in the overseas location. Alternatively, we use standard data protection contract clauses.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

COOKIES

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites including pages viewed, products purchased and the customer journey around our websites.

Detailed information is set out in our Cookie Policy and is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your continued acceptance of cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

For information on the cookies we use, please see our Cookie Policy.

YOUR RIGHTS

You have the following rights:

• The right to be informed about our processing of your personal data which is the aim of this Notice;
• The right to request access to personal data that we hold about you at any time;
• The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;
• The right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.
• The right to prevent processing that is likely to cause damage or distress to you or anyone else;
• The certain rights in relation to automated decision-making processes including the right to object to profiling;
• The right to request that we erase or destroy your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them;
• The right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and the right to have that data transmitted to another data controller. This is known as the right to data portability.

If you wish to exercise any of these rights, or to request details of personal information which we hold about you, please write to The Finance Director, Watch Shop, PO Box 89174, Reading, Berkshire, RG6 9PE or email the Watch Shop Data Protection Officer at watchshopdpo@datacompliant.co.uk

You have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.

The Watch Shop Holdings Limited

Units 55-58

Suttons Business Park

Sutton Park Avenue, Earley

Reading

RG6 1AZ

United Kingdom

Last Updated: February 2023

INFORMATION ABOUT OUR USE OF COOKIES

Our website ("Site") uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser, or the hard drive of your device if you agree. Cookies contain information that is transferred to your device’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

Last Updated: February 2017

Here at The Watch Hut, we want to make it as easy and convenient to shop with us as possible. Besides our standard payment options, we are delighted to offer our customers three finance options to choose from. With all three options WatchShop acts as a credit broker and not a lender, and the finance is a form of credit and subject to status.

• 
• Clearpay

  Clearpay allows you to shop for the things you love and pay over time. Split your purchase across 4 instalments, due every two weeks. All payments are interest-free and there are no additional costs, as long as you pay on time.

  DISCOVER CLEARPAY*
• 
• KLARNA

  We have partnered with Klarna to provide you with flexible financing on purchases, so you can ease the costs and split your payments. Klarna is available for purchases over £30. To find out more, check out our Klarna FAQs*.

  DISCOVER KLARNA*

TheWatchHut.co.uk stocks the biggest brand Watches, at the best prices in the UK. The business is looking to build on its rich history and expertise, to become a destination for great choice, great value and convenience. We see our affiliates as a key part of the journey, and it’s easy to join us!

WHY JOIN THEWATCHHUT AFFILIATE PROGRAMME?

• Competitive commission rates
• Fast Payments
• No joining fees
• Access to full product feed, banners and text links
• Dedicated account management

HOW DO I BECOME AN AFFILIATE OF THEWATCHHUT?

We run our affiliate program through the Affiliate Window network, if you want to find out more, or have any questions, then visit our sign up page