When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. Please note, if your order had the multibasket discount applied for purchasing more than one product and you are returning one of the products, the promotion is no longer applicable and your refund will be adjusted to account for this.

Our team strives to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.